Handling of personal data

What does it mean to process personal data?

A personal data is any kind of information that can be directly or indirectly linked to you as a person. Examples of personal data include name, email address and personal identification number, but even a photo or a case number can be personal data.

The processing of personal data refers to any action that can be performed with the data. This can include collecting, registering, storing, processing, disclosing or deleting the personal data.

What personal data is processed about you?

The Swedish Consumer Agency collects personal data in various ways, for example, if you contact our information service, email us or subscribe to our news.

The Swedish Consumer Agency only processes your personal data if it is supported by the Data Protection Act. In other words, we do not process your personal data unless there is a legal basis and a clear purpose for the processing. The Swedish Consumer Agency only retains the personal data necessary and does not store it longer than required.

Are your personal data disclosed?

ECC Sweden is part of the Swedish Consumer Agency which is a government authority. This means that the information you submit generally becomes a public document and may be disclosed under the principle of public access to information, unless it is classified as confidential. In some cases, this may also apply to your personal data. 

Personal data may also be shared with the data processors that the Swedish Consumer Agency uses to carry out the agency’s tasks and fulfil our obligations. ECC Sweden does not pass on your data for commercial purposes and does not use the information to track you as a visitor to our website.

Who is the data controller?

The Swedish Consumer Agency is the data controller for the processing of personal data within the framework of ECC Sweden’s activities. This means that the Swedish Consumer Agency is responsible for ensuring that the processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR) and related regulations.

Konsumentverket Box 48 651 02 Karlstad Organisationsnummer: 202100-2064

More information about data protection on the Swedish Authority for Privacy Protection’s website

Your rights

When the Swedish Consumer Agency processes your personal data, the General Data Protection Regulation (GDPR) grants you several rights. For example, you have the right to receive information about how your personal data is processed. This applies both when the data is collected and when you request it. If something happens to your personal data that could negatively affect you, you have the right to be informed. You also have the right to get a copy of the personal data that the Swedish Consumer Agency has about you and, in some cases, have your personal data deleted.

Read more about your rights on the Swedish Consumer Agency’s website (In Swedish)

Contact information and complaints

The Swedish Consumer Agency’s Data Protection Officer ensures that the we processes personal data correctly. You can always contact the Data Protection Officer if you have any questions or comments.

Phone: 0771-525 525 Email: dataskyddsombud@konsumentverket.se Mail: Konsumentverket, Dataskyddsombudet, Box 48, 651 02 Karlstad

If you do not receive a response from the Swedish Consumer Agency within 30 days or if you are dissatisfied with the response, you can contact the Data Protection Officer and explain what you believe is wrong. If you are dissatisfied with a decision, you have the right to appeal it to the court. You can also file a complaint with the Swedish Authority for Privacy Protection, which supervises this area.

File a complaint on the Swedish Authority for Privacy Protection’s website

Privacy statement for the ECC Network

The ECC network has a privacy statement. It describes how the consumer offices in the network handle personal data from individuals who contact a consumer office.

Privacy statement for the ECC Network